Secondary 4 Tourism & Hospitality Studies
Tourism and Hospitality: from the tourism system and hospitality sectors, through customer service and complaint handling, to Hong Kong as a destination and sustainable tourism — aligned with the official THS curriculum, with DSE-style examples and quizzes.
The order below is the recommended shallow-to-deep path.
Units 單元
Tap a unit name to jump to its topics.
核心概念 Core Concepts1/1 live
⚡ Unit quiz 快測5 Qs
Answer on your own first, then reveal — wrong answers go to your wrong-answer book.
Q1What are the basic elements of the tourism system?
Q2Which four types of tourism are common?
Q3What are the three sectors of the hospitality industry?
Q4What are the main duties of the front office?
Q5Why does the guest experience depend on the whole service chain?
應用與應試 Application and Exam Skills1/1 live
⚡ Unit quiz 快測5 Qs
Answer on your own first, then reveal — wrong answers go to your wrong-answer book.
Q1What is the first step of a scenario answer?
Q2What is the basic order for handling a service scenario?
Q3What are the three points of reading a table?
Q4How should terminology cards be made and used?
Q5What governs the subject's assessment arrangements?
Vocabulary book 生字簿
All terms, bilingual (printable).
Travel outside one's usual environment for leisure, business or other activities.
The industry providing travellers and guests with accommodation, food and beverage and reception services.
The framework linking tourists, destinations, transport, accommodation, attractions and stakeholders.
A place with attractions and facilities that draws visitors.
Parties who shape tourism or are affected by it, such as the government, the industry and the community.
Travel taken mainly for holidays and relaxation.
Travel undertaken for work trips, meetings or exhibitions.
Nature-based travel that stresses conservation and learning.
Travel focused on historic sites, museums and traditional culture.
The hotel department handling reception, check-in and check-out and guest enquiries.
A question giving a service or tourism scene and asking you to take on a role and propose measures.
A question providing tables or charts for description and analysis.
Confirming the position you play and the person you face when answering.
The service act of attending to the guest's feelings first and settling them.
The step of checking the outcome and the guest's feelings after handling a matter.
The direction of change shown by data over time or across categories.
The measuring standard used in a table, which must be read before analysing.
A card with the term on the front and its definition and example on the back, for daily revision.
The HKEAA's official document setting out a subject's assessment arrangements.